Sample Charter for a BI Center of Excellence (BI COE)

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Sample BI Center of Excellence (BI COE)

Sample BI Center of Excellence (BI COE)

In order to ensure a predictable and repeatable usage of Business Intelligence (BI) services across organization X, and to maximize the value of licensing cost, organization X’s information technology department has adopted the formation of a Business Intelligence Center of Excellence (BI COE). This BI COE performs at an enterprise level and serves as a cross-functional team with a permanent, formal organization structure. The team includes defined tasks, roles, responsibilities and processes for supporting and promoting the effective use of business intelligence across the organization.

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In addition, organization X has chosen to standardize on an organization-wide reporting and decision support platform from SAP Business Objects to provide analysts and decision-makers across the enterprise with easy and flexible access to critical data. While Business Objects is being made available to the users through-out the enterprise, there is a need to establish and uphold best practices, guidelines, policies, standards and training to ensure the usability, sustainability and maintainability of the environment.

Fundamentally, the BI COE at organization X has three major responsibilities:

1. Application/security administration of Business Objects environment
2. Management and support of Business Objects application infrastructure
• Web Intelligence
• InfoView
• Crystal Reports
• Xcelsius Dashboards
3. Oversight, development, and implementation of enterprise business intelligence projects.
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Data Warehouse Concept

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Data Warehouse Concept

Data Warehouse Concept

Data Warehouses (DW) are read-only, integrated databases designed to provide insight into past organizational performance and project future results.  Further, they can be defined as highly-optimized data repositories that include data sourced from numerous transactional, legacy, external systems, applications, data feeds, and data files that exist throughout an organization.

In practice, the data warehouse is designed, organized, and optimized for retrieval and analysis of data while providing managers, executives, and other decision makers with a single and complete view of the truth.  Moreover, the data warehouse is a data repository completely designed for decision-support, analytical-reporting, managing performance, and the conversion of raw data into information. The data warehouse is constructed with a focus on data retrieval and the data warehouse enables complex queries to be performed without any impact on the systems that support the business’ primary transactions (i.e. transactional, operational, and mainframe applications).  In contrast to its source databases, the data warehouse is a collection of data designed to support management decision making and contains a wide variety of data that business personnel can use to gain a better understanding of business conditions.

Fundamentally, a data warehouse is unique database in which data is collected for analysis and to support management decision making.  A data warehouse is defined by its purpose and it comprises data that is subject-oriented, integrated, time-variant, and non-volatile.  This means the data warehouse is focused on a business concept like sales, orders, fulfillments, as opposed to a specific business process.

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2010 SAP Business Objects User Conference

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ASUG SAP BusinessObjects User Conference

On October 7, 2010, Adam Getz presented a “Managing a Business Intelligence Center of Excellence (BI COE) with Business Objects – A Case Study at Amtrak” to an audience of 100 professionals at the National SAP Business Objects User Conference in Orlando, FL.   Open Presentation “Managing a Business Intelligence Center of Excellence (BI COE) with Business Objects – A Case Study at Amtrak”

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Definition of Business Intelligence Center of Excellence (BI COE)

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Business Intelligence Centers of Excellence (BI COE) enable the design, development, and implementation of strategic, enterprise, department, and tactical Business Intelligence solutions from one centrally managed team within a corporation or organization. In practice, the BI COE allows for a single or set of business intelligence products to become an enterprise standard, and the BI COE group becomes the primary team for conducting implementations, management, and support of BI solutions across an organization.

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