Sample BI Center of Excellence (BI COE)

In order to ensure a predictable and repeatable usage of Business Intelligence (BI) services across organization X, and to maximize the value of licensing cost, organization X’s information technology department has adopted the formation of a Business Intelligence Center of Excellence (BI COE). This BI COE performs at an enterprise level and serves as a cross-functional team with a permanent, formal organization structure. The team includes defined tasks, roles, responsibilities and processes for supporting and promoting the effective use of business intelligence across the organization.

In addition, organization X has chosen to standardize on an organization-wide reporting and decision support platform from SAP Business Objects to provide analysts and decision-makers across the enterprise with easy and flexible access to critical data. While Business Objects is being made available to the users through-out the enterprise, there is a need to establish and uphold best practices, guidelines, policies, standards and training to ensure the usability, sustainability and maintainability of the environment.

Fundamentally, the BI COE at organization X has three major responsibilities:

1. Application/security administration of Business Objects environment

2. Management and support of Business Objects application infrastructure

• Web Intelligence

• InfoView

• Crystal Reports

• Xcelsius Dashboards

3. Oversight, development, and implementation of enterprise business intelligence projects.